Return & Refund Policy
1. Return Eligibility
We accept returns and exchanges within 30 days of delivery. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition as received. Clearance items are non-refundable and non-exchangeable.
2. Defective or Wrong Items
If you receive a defective, damaged or incorrect item, please contact our customer service within 48 hours after receiving the package. We will provide a full refund, free replacement or partial compensation without requiring you to return the faulty item (based on specific situations).
3. Customer-Initiated Returns
For returns due to personal reasons (dislike, wrong size, unnecessary purchase), customers need to bear the return shipping fee. The original shipping fee (if any) is non-refundable.
4. Refund Processing
Once we receive and inspect your returned item, we will process your refund within 3–7 business days. The refund will be returned to your original payment method. The arrival time of funds depends on your payment platform’s processing rules.
5. Non-Refundable Situations
Items damaged due to personal use, improper operation, man-made damage, or missing original accessories will not be eligible for refund. Returns without prior communication with customer service will not be accepted.