FAQ
1. How can I track my order?
After your order is shipped, we will send a tracking number and tracking link to your registered email. You can enter the tracking number on our website or logistics official website to check the real-time delivery status.
2. What should I do if my package is lost or delayed?
If your package is significantly delayed or shows lost logistics information, please contact our customer service. We will assist you in checking the logistics status, applying for compensation or arranging reshipment according to the actual situation.
3. Can I modify or cancel my order?
You can modify or cancel your order for free before shipment. Once the order is processed and shipped, modification or cancellation is not supported. Please contact customer service as soon as possible if you need to adjust your order.
4. How long will the refund take?
We will complete the refund review within 3–7 working days after receiving your return application or returned goods. The specific arrival time depends on your payment platform’s settlement rules.
5. Is my personal information safe?
Absolutely. We adopt strict data encryption and protection mechanisms, and will never disclose or sell your personal information to third parties, ensuring your privacy security.